FAQ

   

FAQ

How can I check my order status?

You can check the status of your order by calling on our customer care no.07065501266


How do I know my order is confirmed?

We’ll send you an email and SMS when we confirm your order.


Can I change my delivery address after I place an order?

You can change your item anytime before it is packed and ready for dispatch.


What are the different statuses in My Orders?

The different statuses on My Orders are:

PLACED: Your order is placed

DISPATCHED: Your item has been handed over to the courier

DELIVERED: Your item has been delivered

CANCELLED: Your order has been cancelled

REVERSED: Your request to return/replace is in process

RETURNED: You have returned your item and received refund

REPLACED: Your replacement request is complete

COURIER RETURNED: The item is returned to digitalindiadeal.com by the courier as undelivered


Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available for all digitalindiadeal.com purchases. It is only available for some items.


What are the different modes of payment available?

You can use any one of the following payment methods:

Credit card

Credit card EMI of leading banks

Debit card

Net Banking

Cash on Delivery

FreeCharge Account

E-Gift cards


When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund.

– For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 to 7 business days to credit this amount.

– For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.

– For orders placed using FreeCharge Balance, the amount will reflect in your FreeCharge Account within 1 hour

We will also keep you updated on email and SMS.


What does the various item availability options mean?

In Stock: The item is available,we anticipate to give it in the described time frames.

Out of Stock: This item is promoted out and is currently not in inventory. In such conditions please get into your e-mail id to get advised when the item is back in inventory.


Do you take orders over the phone?

Yes, we take orders over the phone for the products specific on our website. Please call on 07065501266  Monday – Saturday 9.30 AM to 7 PM to place an order.


Are there any unseen costs on purchase?

There are absolutely no unseen costs. You pay only the amount that you see in the deal summary website. In some conditions, if the email distribution person requirements any extra costs then please Get in touch with Us.


How long does it take to deliver an order to me?

We deliver most of our orders within 6-7 business days from the order date.


How do I place an order?

Placing an order on digitalindiadeal.com is simple. Follow these instructions to place an order:

  1. Choose the items you want to buy by browsing through our wide range of collection or have a look for your desired product through the products displayed on home for each website. You can look for a particular category by clicking on main categories.
  2. Click on a product that you wish to purchase.
  3. Add the items to your Buying Cart.
  4. Fill the complete information and checkout.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact us at info@digitalindiadeal.com or call us on 07065501266


Do you have guarantee on your products?

Yes, we do have guarantee on most of our products. These are of two types: Seller Warranty: Our providers offer guarantee on most of their products against possible issues in components and workmanship. Whenever issues happen within the guarantee period, our provider will fix or alternative the item in query.

Manufacturer warranty: For products which are offered on manufacturer guarantee, please get in touch with the nearest assistance middle of the manufacturer.


What does the various item availability options mean?

In Stock: The item is available,we anticipate to give it in the described time frames.

Out of Stock: This item is promoted out and is currently not in inventory. In such conditions please get into your e-mail id to get advised when the item is back in inventory.